At Mastering Self-care, we respect your privacy and are committed to protecting the personal data that we obtain.
The Website is owned by Mastering Self-care (we, us, our, Mastering Self-care), is a Sole trading company incorporated in England & Wales Where we decide the purpose or means for the processing of the personal data that you provide via our website, we are the "data controller". As data controller, we will comply with all applicable data protection laws.
This policy should be read together with our:
What data do we collect?
Our Company collects the following data:
How do we collect your data?
You directly provide Mastering Self-care with the majority of the data we collect. We collect data and process data:
Online when you:
In-person when you:
Mastering Self-care may also receive your data indirectly from the following sources:
We may also obtain additional personal data, which could include special categories of personal data (i.e. personal data of a more sensitive nature) when you voluntarily supply information through our website, such as via our support and Live Chat feature, Instagram or our Facebook community group.
By interacting with us on social media platforms by way of "liking", "following", commenting, or "sharing", you understand that you are consenting for our interaction with you.
Although we don’t have access to this information, to complete your online purchase you will also be asked to provide our third party payment service provider with:
How will we use your data?
Mastering Self-care collects your data so that we can:
When you provide your information to us, we may use it to:
If you agree, Mastering Self-care will share your data with our partner companies so that they may offer you their products and services.
When Mastering Self-care processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.
How do we store your data?
In accordance with data protection laws and good commercial practice, we do not retain data in a form that permits identification of the person(s) to whom it relates for any longer than is necessary. Once the purpose for which information has been collected has been fulfilled, we will either permanently delete your personal information or remove all identifiers within it so that it is no longer personal data. We may use such anonymised data for research and/or business analysis purposes.
Where you access an online course, your account will remain active for twelve months from the date of purchase, after which time all of your information will be removed from our system.
Where we obtain your personal data in relation to the use or purchase of our services or products, including VAT or invoicing information, we are obligated by law to keep this for a minimum of six years.
Where you engage in online discussions through the website, such as with our online coaches and support team or via our Live Chat function on our website and student log in area, this content will be kept on their servers indefinitely, to have this communication erased please contact firstname.lastname@example.org.
Please be aware that, while we make the security of our Website and your personal information a high priority and we devote considerable time and resources to implementing and maintaining robust information technology security, no security system can prevent all security breaches. By choosing to share your personal information with us, you accept the aforesaid and provide your information at your own risk.
Mastering Self-care would like to send you information about products and services of ours that we think you might like.
We use the information that we collect about you for targeted advertisement in order to provide you with more relevant advertising content. The targeted marketing is accomplished via our own channels (i.e. our websites, display advertising, and apps) and third-party channels, including across multiple devices or browsers, using the following platforms:
If you have agreed to receive marketing, you may always opt-out at a later date by emailing email@example.com
You have the right at any time to stop Mastering Self-care from contacting you for marketing purposes.
In addition to sending you information about the products and services you use (product communications) and in-life communications while you work with us, where we have your permission we may send you direct marketing communications about our products, services, events and offers, as well as those of our other students that we think you’ll be interested in.
Direct marketing communications may be sent by post, email, telephone, SMS and MMS, through social media (such as Whatsapp, Instagram, and Facebook), messages including push notifications to your mobile devices, and via other electronic means such as when you visit our websites or use our apps. This may also include any websites and apps of our partners who are in our advertising networks.
We may send you direct marketing while you have an ongoing relationship with us and for a reasonable time after you have used one of our products or services.
You will be able to opt-out of direct marketing by following the instructions in the communications you receive or changing your device settings. Alternatively, where you have an account with us, you will be able to log-in and change your marketing preferences.
Product related communications and in-life updates
We may use your information to send you newsletters, bulletins, and other in-life communications (about your course), and triggered communications where you make changes to your account or other information about products and services you have signed up for.
For example, we may send you email or text messages about an upcoming course with us in order to help you plan your visit and give you the best course possible. You’ll be able to opt-out of these.
Service communications will be sent to you regarding products and services you interact with. These are important messages relating to the products and services we provide to you.
We use website analytics to evaluate and improve our Website and to offer the best, most accessible service possible to all of our customers. For example, we utilise third party data analytics service providers (such as Google Analytics) to improve our visibility and to monitor website browser behaviour and navigation across the Website.
These third-party data analytics service providers collect this information on our behalf in accordance with our instructions and in line with their own privacy policies. We have contracts in place to protect the confidentiality of your information with all of our third party data analytics service providers.
When you visit our Website, our service providers may collect the following data, which will almost always be anonymised and aggregated before reporting back to us:
INTERNATIONAL DATA TRANSFERS
Our servers are located in the European Union and the information that we collect directly from you will be stored in these servers. We may also transfer your personal data to our third party service providers, many of whom may be located outside of the EU, operate from multiple locations including non-EU based operations or engage sub-processors located outside the EU.
There are agreements in place to ensure that all of our third party service providers process personal information using appropriate safeguards that meet the requirements of EU data protection laws.
If you would like to find out more about these safeguards or if you have any other queries or comments in relation to this policy, please let us know by emailing us at firstname.lastname@example.org
What are your data protection rights?
Mastering Self-care would like to ensure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.
The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: email@example.com
Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology
For further information, visit allaboutcookies.org.
This information is not used to develop a personal profile of you.
What types of cookies do we use?
There are a number of different types of cookies, however, our website uses:
How to manage cookies
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
Privacy policies of other websites
How to contact us
Email us at: Contact.masteringself-care.com